Enjoy complimentary shipping on all continental US orders over $35!
caraa

FAQ

Orders

For all shipping + return information see our returns page here.

All preorders (masks, handbags + accessories) will be charged at during checkout. If you'd like to modify or cancel a preorder prior to its specified ship date please email [email protected]

To modify an order, please email [email protected] Please note, order modification is subject to availability based upon your orders readiness at our warehouse.

You can only apply one promotional code per order, and it is up to Caraa's discretion if promotional abuse is detected. This includes automatic promotions.

You can create a customer account here. Once you create an account, your order history and account information will populate so long as your order(s) were placed with that same email address. Please note placing an order does not immediately create an account.

Zip allowed you to split your purchase into 4 interest-free, bi-weekly payments. You can read more here.

All Caraa products are made with the highest quality materials and care. Your satisfaction is very important to us, and we will do our best to repair any and all manufacturing defects in as timely a period as possible.

Manufacturing defects are assessed on a case by case basis with valid proof of purchase from caraasport.com or one of our authorized retailers. Faults presented within the first year of use will be considered and addressed as soon as possible. Normal wear + tear, abrasion, discoloration, and+or contamination of materials due to use are not qualified for guarantee. We reserve the right to charge processing fees for replacement or repair.

Caraa product guarantee is valid for one year after purchase date.

Caraa goods are made with various types of luxury fabrics and leathers.

All nylons, spacer mesh, and rPET recycled fabric can be cleaned with mild neutral soap mixed with warm water and a clean microfiber cloth.

All Baby styles in Coated Cotton, Baby Bag in Black, Baby Changing Kit in Black, all Athena styles, and Mask Pouches can either be machine washed in cold water and laid flat to air dry or spot cleaned with mild neutral soap mixed with warm water.

Leather can be cleaned and restored with standard fabric cleaner, leather cleaner, and moisturizer sets. For specific questions regarding leather care please contact your local leather goods repair shop or email us at [email protected]

For a visual sizing guide on select collections see our size guide.

Shipping

Caraa is proud to ship globally.

We offer free standard shipping for all orders $35 and higher to the 48 contiguous US states.

When available, expedited shipping can be selected during checkout + will be included in final purchase cost.

We strive to ship all orders placed before 12:00PM (ET) within 2 business days, regardless of shipping speed selected, unless the item is on preorder. Preorder items will ship on the date specified on the collection, product, and cart pages. Processing times do not include weekends or federal holidays.

We strongly encourage you to double-check your shipping address prior to placing your order. We are not liable for incorrectly entered addresses.

Once your order is placed, you will receive an order confirmation email from us. If your order process has begun, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.

INTERNATIONAL FLAT RATES

Hawaii, Alaska + US Territories ++ $30 | Canada ++ $45 | Central & South America ++ $65 | Asia ++ $75 | Europe and UK ++ $65 | Middle East and Africa ++ $110 | Oceania ++ $85

International shipping does not include duties or taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. For multiple item orders we reserve the right to adjust aforementioned flat rates prior to shipment in accordance with order size.

We accept returns or exchanges on any product (excluding vaqueta, croco, + last chance) in absolutely new + unused condition with all straps and components included within 21 days of shipment. All returns are charged a flat $12 shipping fee upon refund (this does not apply to exchanges or store credit).

Living abroad? We're unable to provide shipping labels for international returns at this time. Any shipping costs, duties or taxes collected upon delivery will be nonrefundable.

We will not accept any items that look used or worn or are missing components like dust bag, shoe bag, etc.. This is up to our discretion. If your return is not accepted you will be notified + it will be returned back to you. We are not responsible for any personal item(s) left in products when sent back to us.

In the event of a manufacturing defect email us within 48 hours of receiving your order. Please include your name, order no./place of purchase + photo if applicable.

VAQUETA

Vaqueta sales are final. We strongly encourage you to email us at [email protected] with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.

CROCO

Croco sales are final. We strongly encourage you to email us at [email protected] with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.

LAST CHANCE

Last Chance sales are final. We strongly encourage you to email us at [email protected] with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.cessing times do not include weekends or federal holidays.

We strive to ship all orders placed before 12:00PM (ET) within 2 business days, regardless of shipping speed selected, unless the item is on preorder. Preorder items will ship on the date specified on the collection, product, and cart pages. Processing times do not include weekends or federal holidays.

Masks

All masks and mask items are absolutely final sale with no exception.

Many masks are preorder. You are charged in full at time of preorder (not shipment) to reserve your units. You can cancel a preorder at any time prior to packing at our warehouse (this is up to our discretion) for full refund by emailing [email protected] with your order number. Order modifications and cancellations are not guaranteed until confirmed by our support team.

Please refer to specific product pages for up to date shipping dates. We sincerely appreciate your patience as we work to restock.

For a longer lifespan, we recommend hand-washing with cold water and air drying. It is also safe to machine wash cold, without bleach. Do not tumble dry. Do not place in the oven or microwave as there is plastic and metal content in this mask. You can safely iron.

Mask Pouches can be machine washed in cold water and laid flat to air dry or spot cleaned with mild neutral soap mixed with warm water.

Please remove this mask by holding the elastics and without touching the surface of the fabric. You should be careful not to touch your eyes, nose, and mouth and wash your hands immediately after removing this mask. Hang in a place where the outside surface will not brush against other surfaces. It is recommended that you wash your mask once after every 8 hours of prolonged exposure.

Filters are designed to be worn a maximum of 10 hours before discarding and should not be washed. Filters should be stored in a clean, dry place. Do not wash, clean or rub filters. Thoroughly wash hands before and after handling Filters + Mask. These filters are not suitable for children below the age of 2.

Contact

Please contact us by email- [email protected] or by phone at +1.202.603.9958. Please note we can be reached Monday-Friday, 10am-6pm EST excluding national holidays.

You can sign up for the Caraa texts at the bottom center of every page. You will receive periodic updates on new styles, events, restocks + more. You can unsubscribe at any time by texting “STOP” to the number.

You can sign up for the Caraa newsletter at the bottom center of every page. You will receive periodic updates on new styles, events, restocks + more. You can unsubscribe at any time by selecting “unsubscribe” at the bottom of any newsletter.

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