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Returns
Returns
We offer returns and exchanges on new and unused items within 21 days of shipment, excluding final sale items (masks, croco, vaqueta, sale). To initiate a return or exchange, please visit caraa.loopreturns.com or click below.
Please note that we strongly encourage you to use our return labels — we are not liable for lost or damaged items if you choose to use your own.
Items purchased as part of a bundle can only be returned or exchanged as a full bundle. Individual items within a bundle are not eligible for return or exchange. All bundle returns and exchanges are subject to a $25 restocking fee. For assistance with bundle returns, please contact hello@caraa.co.
In the event of a manufacturing defect email us at hello@caraa.co within 48 hours of receiving your order. Please include your name, order number, and photo if applicable. You must use the provided return label to send back your item. We are unable to accept third-party return labels at this time.
New and unused items that are eligible can be exchanged for any available item on site or for full purchase amount in store credit. You must use the provided return label to send back your item. We are unable to accept third-party return labels at this time.
Please note: Items purchased as part of a bundle cannot be individually exchanged or returned for a different size, color, or model. All items in the bundle must be returned or exchanged together.
We accept returns or exchanges on any product (excluding masks, croco, vaqueta, last chance, and sale items) in absolutely new and unused condition, with all original straps and components included, within 21 days of shipment. A flat $15 return fee will be deducted from your refund total. This fee does not apply to exchanges or store credit.
Bundle returns and exchanges are subject to a $25 restocking fee.
We will not accept any items that appear used, worn, or are missing components (e.g. dust bag, shoe bag). Acceptance is at our discretion. If your return is not accepted, you will be notified and the item will be returned to you.
Please ensure that no personal items are left inside products before sending them back — we are not responsible for any personal belongings returned with merchandise.
We're unable to provide shipping labels for US territories or international returns at this time. Any shipping costs, duties or taxes collected upon delivery will be nonrefundable. To initiate, please email us at hello@caraa.co.
Please note that rewards applied to a purchase are non-refundable and non-transferable. If you return an item purchased using rewards, the reward portion (e.g., $25 used on a $100 order) will not be refunded. Additionally, rewards cannot be reapplied to exchanged items. We recommend keeping this in mind before using your rewards at checkout.
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